Kawasaki Assist
Whether you've run out of fuel, lost your keys, had a puncture or encountered mechanical or electrical failure which has immobilised your motorcycle, you can rely on the high level of roadside assistance you would expect from RAC.
Kawasaki Roadside Assistance
Kawasaki provide a complimentary one year Roadside Assistance package provided by RAC for your motorcycle.
As the owner of a new Kawasaki you can enjoy the benefits of RAC services for you and anyone else riding your motorcycle with your permission.
Whether you've run out of fuel, lost your keys, had a puncture or encountered mechanical or electrical failure which has immobilised your motorcycle, you can rely on the high level of roadside assistance you would expect from RAC.
This includes:
Cover at home
Roadside and recovery
Onward travel
Using specialist motorcycle trailers and loaders
Help is just a phone call away, 24 hours a day, 365 days a year.
We hope that Kawasaki RAC Assist offers you even more reassurance and enjoyment from your Kawasaki.
Service In The UK
Roadside
If You are stranded on a public highway (or other accessible road or area to which the public has the right of access) as a result of a Breakdown to Your Motorcycle, We will arrange for a Contractor to assist You who will try to repair the Motorcycle at the roadside.
Roadside includes labour at the scene of the Breakdown but not labour at any garage to which the Motorcycle is taken.
If the Motorcycle cannot be repaired at the roadside, or if repairs are unwise, We will arrange for the Motorcycle and up to 3 people to be taken to an authorised Kawasaki dealer of Your Choice. If You have no preferred authorised Kawasaki dealer, We will arrange for the Motorcycle to be taken to the nearest authorised Kawasaki dealer. If You wish the Motorcycle to be taken to any other destination we will use reasonable endeavours to assist if You pay for the towage costs for the whole distance.
If You cannot readily get to the Motorcycle, We will arrange, if practicable, to have it transported to a place of safety and stored until You can collect it. The customer must be in attendance with the Motorcycle at the time of breakdown and at the time of assistance. If the Motorcycle is stored, this is at the customer's cost.
Recovery
Recovery has the same features and limitations as Roadside but with the following variations: Recovery operates only in the United Kingdom.
If We cannot arrange for the Motorcycle to be repaired locally within a reasonable time, We will arrange for the Motorcycle and up to 3 people to be taken to an authorised Kawasaki dealer orto any other single address. An adult must accompany any persons under the age of 16.Residents of Northern Ireland are also entitled to be recovered from the Republic of Ireland.
Caring For Our Customers
We and RAC are committed to providing You with the highest standard of service and customer care. We realise however, that there may be occasions when You feel you did not receive the standard of service You expect. Should You have cause for complaint about any aspect of the service provided to You please contact RAC at the address indicated below, where RAC will work with You to resolve Your complaint.
For full details of the benefits and services of your complimentary Kawasaki RAC Assist please telephone Us on the following Freephone number:
0330 159 0771
Or write to;
Breakdown Customer Care,
RAC Motoring Services,
RAC House,
Brockhurst Cresent
Walsall
WS5 4AW
or email: breakdowncustomercare@rac.co.uk.
Newcastle Motorcycles are licenced by the FCA (registration number 660607) as a non-independent credit broker. Newcastle Motorcycles has access to a limited number of lenders as a non-independent credit broker. Finance available subject to credit acceptance to UK residents aged 18 or over. Guarantees and indemnities may be required. Terms and conditions apply. Offer may be varied, withdrawn or extended at any time. All figures are correct at time of publication but may be subject to change. What does this mean? Essentially, we’re non-independent because we only work with a limited number of finance providers and cannot search nor advise on the whole market for your best option to fit your circumstances. What’s a credit broker? We make introductions on your behalf to a limited number of lenders, but we are not the lender itself. Meaning for example, when you take out finance on a new Honda motorcycle we may introduce you to Honda Finance Europe (the lender) and your finance agreement is between you and them. We are not an independent financial advisor. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. What about fees and commission? We don’t charge you a fee for an introduction to a lender, however the lender typically may pay us commission for a successful introduction. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement.” All of our finance is offered at the same rate to each customer, we don’t vary the rate. How am I scored? Different lenders have different methods of scoring you for your suitability of your finance application. We are not privy to the score, nor how they arrive at it. We only get notification of an acceptance, referral or decline. If you want to speak to any of the finance providers, their details are below. If you want to make a complaint Please telephone or write to the following address in the first instance. We’ll endeavour to resolve any complaint quickly and painlessly. If you want to write to the finance houses directly, please see the details below Newcastle Motorcycles Ltd, Dealer Principal, 195-199 Scotswood Road, Newcastle. NE4 7DD Tel: 0191 282 2868
