Finance regulation

Newcastle Motorcycles are licenced by the FCA (registration number 660607) as an non-independent credit broker. Triumph Newcastle is a registered trading style of Newcastle Motorcycles Ltd. 

Newcastle Motorcycles has access to a limited number of lenders as a non-independent credit broker. Finance available subject to credit acceptance to UK residents aged 18 or over. Guarantees and indemnities may be required. Terms and conditions apply. Offer may be varied, withdrawn or extended at any time.

All figures are correct at time of publication but may be subject to change.

What does this mean?  Essentially, we're non-independent because we only work with a limited number of finance providers and cannot search nor advise on the whole market for your best option to fit your circumstances.

What's a credit broker?  We make introductions on your behalf to a limited number of lenders, but we are not the lender itself.  Meaning for example, when you take out finance on a new Honda Motorcycle we introduce you to Honda Finance Europe (the lender) and your finance agreement is between you and them.

What about fees?  We don't charge you a fee for an introduction to a lender, however the lender may pay us or charge us a fee for the introduction. Some products on hire purchase have an option to purchase fee at the end of the agreement, usually £10.

How am I scored?  Different lenders have different methods of scoring you for your suitability of your finance application.  We are not privy to the score, nor how they arrive at it.  We only get notification of an acceptance, referral or decline.  If you want to speak to any of the finance providers, their details are below.

My credit score isn't good, and I've been refused finance before.  We don't currently work with any lenders who specialise in finance for those who find themselves with an adverse credit record. Please consider carefully any agreement where the total amount payable and APR are significantly higher than those offered through our chosen lenders.  Please be aware that all credit searches are recorded against your history and may adversely affect your credit score.

If you want to make a complaint  Please telephone or write to the following address in the first instance.  We'll endeavour to resolve any complaint quickly and painlessly.  If you want to write to the finance houses directly, please see the details below

In the first instance: Newcastle Motorcycles Ltd, Dealer Principal, 195-199 Scotswood Road, Newcastle. NE4 7DD  Tel: 0191 282 2868

 

If you have a complaint about your Honda Finance agreement, please write to:

Customer Services, Honda Finance Europe Plc, Cain Road, Bracknell, RG12 1HL

Alternatively, please telephone on 0345 128 8908 quoting your agreement number, if possible.

Honda Finance will endeavour to resolve your complaint quickly and, in any event, will issue you with a final response within eight weeks of its receipt. If you are dissatisfied with the final response, you may refer your complaint to the Financial Ombudsman Service. Details of how to do this can be found at:

www.financial-ombudsman.org.uk

Honda Finance are members of the Finance & Leasing Association (FLA) who offer a conciliation service which, again, you may refer to if you remain dissatisfied with the final response. Details of how to refer your complaint to the FLA can be found at:

www.fla.org.uk

 

For Black Horse Motorcycle Finance

Black Horse Finance, St William House, Cardiff, CF10 5BH.  

If you have a question about your account or cannot locate your agreement number to log into your on line account, please call their Customer Services Department on 0344 824 8888

http://www.blackhorse.co.uk/bike/Contacts.html

 

MotoNovo Finance

 

One Central Square, Cardiff. CF10 1FS. Telephone 0333 200 0030

https://www.motonovofinance.com/customer-site/contact-us/


V12 Retail Finance Limited

Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653.

Correspondence address: 20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

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